Terms & Conditions

1. Operator

Accommodation at Apartment Na Mýtě, Horní Lideč, is provided by Jaroslav Filák (the “operator”). Contact: info@apartman-valassko.cz, web www.apartman-valassko.cz.

2. Booking and contract

Bookings are made through the booking form on this website. When booking with online payment, the accommodation contract is concluded and the booking firmly confirmed the moment the payment succeeds; a confirmation is sent by e-mail.

For requests without online payment, the contract is concluded when the operator confirms the booking by e-mail.

By submitting a booking the guest confirms having read and accepted these terms.

3. Price and payment

The price of the stay follows the price list shown in the booking calendar at the time of booking and includes all of the operator's fees. Online payments are processed by card through the secure Stripe gateway; the operator has no access to card details.

For requests without online payment the displayed price is indicative and is confirmed in the operator's reply; payment by bank transfer is possible by agreement.

4. Cancellation policy

Cancellation 7 or more days before arrival: cancellation fee of 50 % of the price of the stay; the other half is refunded.

Cancellation less than 7 days before arrival, on the day of arrival, or a no-show: the stay is non-refundable (cancellation fee of 100 %).

Refunds are made by the same method the payment was received, normally within 14 days. In justified cases (e.g. illness) the operator may accommodate the guest beyond these terms.

5. Arrival, departure and capacity

Check-in takes place between 3 pm and 5 pm with a personal key handover; other times are possible by prior arrangement. Check-out is by 10 am. The apartment accommodates a maximum of 4 guests.

6. Guest obligations

Guests undertake to use the apartment with due care, respect the neighbours and observe night-time quiet hours. Smoking is prohibited throughout the apartment. Guests are liable for any damage they cause and must compensate the operator for it.

7. Guest register

The operator is required by Czech law to keep a register of guests and, for foreign nationals, to report to the Foreign Police. Guests must provide the legally required details (name, date of birth, address, document number, citizenship) — conveniently via the secure pre-arrival form, or from an ID document at check-in.

8. Personal data protection

The operator processes guests' personal data solely to handle the booking and communication (name, e-mail, phone), to fulfil the legal duties under section 7 (guest-register data, retained for 6 years), and to process payments (handled by Stripe). Photos of ID documents are never uploaded or stored — any document recognition runs exclusively in the guest's browser.

Guests have the right to access, rectify or (beyond legal retention duties) erase their data, and to lodge a complaint with the Czech Office for Personal Data Protection. Contact: info@apartman-valassko.cz.

9. Final provisions

Legal relations are governed by the law of the Czech Republic. Consumer disputes may be resolved out of court via the Czech Trade Inspection Authority (www.coi.cz). The operator may amend these terms; a booking is governed by the version effective at the time it was made.